Shipping Methods And Expedited Delivery Option
Shout!
Factory offers standard, expedited and overnight. Overnight orders are normally shipped via FedEx and cannot ship to a P.O. Box.
Standard delivery takes 5 to 7 days via U.S. domestic mail.
Overnight orders placed before noon Eastern Time will be received the
next business day. Saturday or Sunday delivery is not available for expedited
or overnight. Expedited Delivery is usually a 2 to 5 business day service.
Note: Shipping times are based on when the package leaves the
distribution facility.
Canadian Customers
If you order products for delivery to a shipping
address outside The United States, you will be responsible for any and all
import taxes, tariffs and duties which may be levied by your Customs or
Government or Other Authority upon any parcel we send to you.
With respect to orders being shipped to a California, Indiana or Kentucky address,
we are required to collect sales tax at the rates in effect at the time
of shipping your order. The amount of your sales tax will be calculated
and displayed during the check out process.
Upon completing your order you will receive a confirmation number.
Please save your order confirmation number and refer to it if you need
to contact a Customer Service Representative.
Processing an Order
Your order of in stock merchandise will generally arrive in 5 to 7 days,
unless you have selected expedited or overnight delivery. We will notify you if any item
cannot be shipped within 30 days and you will be given the option to cancel
your order. Your credit card will not be charged until the product is
shipped. Orders received over the weekend and on holidays will be processed
the following business day.
Shout! Factory processes your orders very quickly. If you find that you
have made an incorrect order, please notify us immediately by sending an
e-mail to
shout@b3custserv.com. If your order has not yet been
processed, we may be able to correct it. However, if the product has
already been shipped, we will be unable to change any portion of your
order.
If you have
set up a MyExpressCheckout account, you can check your order status by
logging in at
www.myexpresscheckout.com. You can also send us an email at
shout@b3custserv.com or call us at (866) 604-0562 between
the hours of 8:00 AM and Midnight Monday through Friday and Saturday
from 8:30am to 7:00pm, Eastern Standard Time (except holidays).
Shout! Factory will notify you of any upcoming promotional opportunities
and new product releases which may interest you. If you don't want to
receive these special mailings, please make sure to uncheck the box that
reads: "Check this box if you want to receive special promotional
mailings", which is located at the bottom of the page where you fill
in your shipping and billing address information. If for some reason you
forget to do this, you can easily remove yourself from this mailing list
by sending an e-mail to shout@b3custserv.com.
- If you have received damaged, defective,
or incorrectly shipped merchandise please notify customer service within
30 days and follow the instructions below.
- If you are unsatisfied with your purchase
and the merchandise is unopened we will be happy to return it for you.
Original shipping and handling charges cannot be refunded, and you will
be responsible for all costs associated with return shipment. No cod
returns will be accepted.
- A return must be approved by customer
service. Once validated, a return authorization number (ra#) is issued.
at that time, simply return the item for credit. All returns must
display the return authorization number on the outside of each box,
along with the customer's return address. Returns received at our
facility without an authorization will be refused on delivery.
*SPECIAL INSTRUCTIONS FOR TRANSFORMER AND GI JOE BOX SETS:
If you ordered any of the below items and need to return or exchange.
Please follow the instructions on your packing slip.
G.I. Joe A Real American Hero Complete
Collector's Set
G.I. Joe Season 1.1
Transformers 25th Anniversary "Matrix Of Leadership" Edition
Transformers: The Complete First Season 25th Anniversary Edition
For Customer
Service, please email us at
shout@b3custserv.com and reference
the order number on your mailing address label.
Damaged, defective, or incorrectly shipped merchandise should be returned to
the address below:
Shout!Factory Returns/World Media Group
ATTN: Order # XXXXXXX
6737 E. 30th
Street
Indianapolis, IN 46219
*Note: You
must reference the order number on your mailing
address label on “ATTN:” line on the address line of your return.
FOR ALL OTHER PRODUCT
-
Please follow these simple steps to
ensure your fast returns and appropriate new shipment or credit.
- Contact customer service.
You must contact customer
service to obtain a return authorization number (ra#). Returns cannot be
accepted without this number. You may contact customer service via
e-mail at
shout@b3custserv.com.
- Information needed.
Please include the
following information in your e-mail:
-Order confirmation number
-Your name
-Your e-mail address
-Your phone number
-Product #
-Product name
-Reason for return
- Pack and send.
-Fill out the return label
(provided on the back of your invoice), including your ra#. returns
cannot be accepted without an ra#.
-Enclose merchandise and this completed form in a sturdy package (the
original package is preferred).
-Enclose the original packing slip / invoice in the package.
-Affix the return label to the outside of the package and send to the
following address:
Shout! Factory
Returns Department
300 Omicron Court
Shepherdsville, KY 40165-8514
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